Help
Contact and requests
You do not need to sign in, have an active account or use a portal form to contact us.
Lesson changes and contract cancellation
For lesson changes or a request to cancel your tutoring contract, email booking@learnsciencewithb.co.uk. Say clearly what you want to cancel and give enough information to identify the booking or agreement. You do not have to use particular wording.
The portal’s 24-hour self-service rule applies to appointment changes. It does not remove any applicable statutory cooling-off or refund rights. You can send a contract cancellation request even inside 24 hours or without portal access. Cancelling one calendar appointment does not automatically cancel a whole agreement, settle a payment or issue a refund.
Sending an email link opens your email application; nothing is sent by this page. Keep a copy of your sent request. If you cannot use email, contact Burnie through an existing contact method to arrange another way.
Your information and privacy
Adults and students can contact burnie@learnsciencewithb.co.uk to ask about information held about them, request a correction, access, restriction or deletion, or raise a privacy complaint. Please do not send passwords, identity documents, bank details or sensitive health information in your first message.
We may need to establish your identity and authority before sharing or changing records. A parent’s portal access does not by itself decide every request concerning a child. Requests about a child need consideration of their rights and circumstances.
The learning export is not a complete subject access response. The account “deletion request” currently freezes access; it does not automatically erase records or cancel bookings. A request is reviewed separately, including any lawful reasons to retain information.
Read about your rights or complain to the Information Commissioner’s Office.
A problem with tutoring or the portal
Email burnie@learnsciencewithb.co.uk with a short description of the problem and what you would like resolved. Financial changes are reviewed separately; this page does not make or reverse a charge or refund.